Returns & Refunds Policy

Last Updated: November 13, 2025

At The Chrono Kings, your satisfaction is our utmost priority. We take pride in delivering only the finest luxury timepieces and ensuring every client experiences confidence and trust with every purchase.

While we’re confident you’ll love your new watch, we understand the importance of peace of mind — especially when purchasing online. That’s why we’ve designed a transparent and fair returns policy.

1. Online & Phone Purchases

If your purchase made online or over the phone does not fully meet your expectations, you may return it within 14 days of delivery for a full refund.

To qualify:

  • The watch must be in pristine, unworn, and undamaged condition
  • All original packaging, accessories, and documents must be included
  • The Chrono Kings returns tag must remain intact

Once received and inspected, refunds are processed within 5 working days using the same payment method as the original transaction.

2. In-Person Purchases

For purchases made in-store, we offer a 14-day exchange or credit note option.
If your timepiece is found to be faulty or damaged, we will offer a free repair or suitable resolution.

A restocking fee (typically 5% of the total value) may apply to in-person returns not due to a manufacturing fault.

3. Sale Items & Deposits

Sale Items

Items purchased during sales or promotions are non-refundable unless the item is faulty. Please ensure you are completely satisfied before finalizing your purchase.

Deposits

Most orders require a non-refundable deposit of up to 10% to confirm the purchase. This deposit is not refundable in cases of cancellation or change of mind.

If you are uncertain or have questions about your purchase, our team is always available to assist before checkout.

4. How to Initiate a Return

To begin a return, please contact our after-sales team via:
📧 Email: admin@thechronokings.com
📞 Phone: +44 7866 660077

Once your return is approved, you may ship the item back or arrange an in-person drop-off at our office:

The Chrono Kings Ltd
London, United Kingdom

Please ensure the item is securely packaged and insured for the full purchase value.

5. Refund Process

Once we receive your returned watch, our specialists will:

  1. Inspect the condition and verify all accessories
  2. Contact you to confirm receipt and status of the return
  3. Process your refund using your original payment method, typically within 5 working days

6. Return Shipping Costs

Buyers are responsible for return shipping costs, unless the item is confirmed defective or incorrect. We strongly recommend using an insured and trackable courier service for all returns.

7. Restocking Fees & Faulty Items

A restocking fee of up to 10% may apply for returns that do not meet our full criteria (e.g., missing packaging or accessories).

If an item is deemed faulty or beyond repair, no restocking fee will apply and a full refund or replacement will be issued.

8. Our Commitment

At The Chrono Kings, your trust means everything to us. Every return is handled with discretion, care, and transparency. Should you have any questions or require personal assistance, our dedicated customer service team is always available to help.

Email: admin@thechronokings.com
Phone: +44 7866 660077
Website: thechronokings.com